Nelligan Law (Legal entity: Nelligan O’Brien Payne LLP)
This statement is intended to meet the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07, under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
This policy applies to the provision of services at all offices operating under the legal entity name Nelligan O’Brien Payne LLP, which provides services publicly under its commercial name, Nelligan Law.
Nelligan Law is committed to providing accessible, inclusive, and equitable service to all clients. We make every reasonable effort to ensure that our policies, practices, and procedures reflect the principles of dignity, independence, integration, and equal opportunity.
We strive to ensure that all clients receive the same value and quality of service. Clients with disabilities are welcome to access our services in the way that best meets their needs, at their own pace and using any assistive devices they require, provided that doing so does not introduce a safety risk. When an assistive device presents concerns or creates potential barriers, we will work with the client to consider reasonable alternatives that maintain accessibility.
To further support accessibility, we offer virtual appointments for clients who may prefer or require remote access due to mobility challenges, health needs, transportation barriers, or other disability-related reasons. Virtual consultations are treated with the same confidentiality, professionalism, and quality of service as in-person meetings.
We recognize that accessibility needs vary from person to person. Our team will communicate with clients in ways that take their disability into account, adapting our methods as needed so that services are available as consistently as possible with the experience of all clients.
Clients are welcome to use personal assistive devices, support persons, or service animals when accessing our services. When a barrier cannot be fully removed, we will explore alternative solutions, including virtual options, to ensure equal access wherever possible.
We welcome feedback about the accessibility of our services. Feedback may be provided verbally, in writing, electronically, or in another accessible format. Please direct accessibility-related feedback to:
Julie Sarrazin, Operations Manager
Nelligan Law (Nelligan O’Brien Payne LLP)
50 O’Connor Street, Suite 300
Ottawa, ON K1P 6L2
Clients who provide formal feedback will receive acknowledgment along with information about any actions taken in response to their concerns.
Upon request, we will provide clients with a copy of this policy or any related accessibility documents, and will make them available in accessible formats as needed.
Nelligan Law is committed to reviewing this policy and its related procedures regularly and updating them as required, including in response to legislative or regulatory changes.