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Between pandemic shutdowns and staff shortages, some service employees are encountering more frustrated patrons than ever before.

What are employee rights when it comes to dealing with aggressive customers, particularly if they feel unsafe in an interaction?

Watch as Jill Lewis joins CTV’s Ask the Expert to answer viewer questions about employee rights and employer responsibilities when it comes to aggressive customers in the workplace.

Part 1:

Part 2:

Part 3:


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This content is not intended to provide legal advice or opinion as neither can be given without reference to specific events and situations. © 2021 Nelligan O’Brien Payne LLP.

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